30-Day Return Window:

Refund Conditions

- In-stock Products:

• The item must be in the same condition as when you received it.
• The item should be unused and in its original packaging, including any gifts.
• You must contact us to get approval before sending the item back.

- Custom Products:

• The return is accepted only if there is a verified quality issue or if the product does not meet the specified customization requirements.
• You must contact us for approval and to verify the issue before sending the item back.
• Start a Return and Exchange

Start a Return and Exchange

Prepare Your Item:

Shipping:

Refund or Exchange:

If you are eligible and wish to initiate a return or exchange, please contact us at support@lefengjewelry.com with the following information, and we will assist you in completing the necessary steps: